Why We Built It
We built IDEx after years of watching technicians struggle to diagnose and repair difficult issues.
We watched as manufacturers desperately tried to improve the situation by authoring and reauthoring
diagnostic trees. To solve the problem, we needed to challenge the status quo.
We designed IDEx to give technicians a powerful diagnostic toolset, one that combines best-authored product
specifications with a powerful AI engine.
IDEx corrects a flawed and inefficient diagnostics and repair process and rebuilds it from the ground up.
It frees authors and technicians from primitive diagnostic trees and lets them focus on relationships between
problems, tests, and effects. IDEx quickly finds and verifies root causes without sacrificing user control.
And IDEx provides an essential view into technician field data, analyzing all historical cases to identify
consistent issues and most-probable solutions. This further improves the diagnostics experience and
helps identify product issues before the point of manufacture.
How it works
Who uses IDEx?
Ready to explore?
